Our Company
Our Process
First Contact
We always try to make you our priority. You can contact us via phone, email, or by filling out our contact form. When someone contacts us with questions and concerns about their basement or foundation, we respond quickly and take the time to answer all questions. We may ask a few general questions to get an understanding of your unique situation. "How long have you had the issue?" "How old is your house?" "What kind of house is it?" These are only examples of what we may ask. All of our employees are willing to help any way we can!`
Site Visit
If you have further questions about the type of system we recommend or the cost of installation, an onsite visit may be necessary. During an onsite visit we will analyze your home, discuss the characteristics, and plan the best installation method. Every home is unique and each project may take different steps to achieve desirable results. We design the best system applicable to meet the customer's needs. We offer many different services to address each basement's issues.
Installation
Our installations are completed by highly trained professionals. We typically leave our warehouse around 8 AM, and arrive to the project shortly after. Changes to the system design may be recommended as the project is completed. We will inspect the basement, appliances, windows, and home operations prior to installation. Once a more in-depth inspection is completed, we will have a conversation with the home owner to re-discuss the system design. Special care is given to installing systems that will not impact you or the beauty of your home. Using dust control devices and drop cloths for traveled areas, we strive to prevent as much mess possible, and aim to leave our work areas cleaner than we arrived. For a more detailed description of what steps the installation might include, see Our Services.
Follow-Up
Once the installation is complete, we perform a thorough walk-through with the customer. We discuss the design and the maintenance of the system. We also talk about the steps that can be taken for re-finishing the basement and the "do's & dont's" for finishing methods. We also discuss the possibility of radon in the home. Our sister company, Radon Solutions, is Southern Minnesota's leading Radon Testing & Mitigation company. We provide test kits to all of our customers if they are interested in protecting their home and family.